Return Policy

If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to eligibility.

To begin a return, contact our customer support team with your order number and reason for the return.

To qualify for a return, your order must meet the requirements outlined in our current return guidelines.

Certain products may not be eligible for return due to product condition, safety, hygiene, or other restrictions.

Our support team will confirm eligibility and provide instructions before you send anything back.

Once an eligible return has been received and reviewed, we'll notify you of the status of your refund.

Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if applicable, may not be refundable.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and photos of the product or packaging when applicable so our team can review the issue and find the best solution.

Subscription orders follow the same applicable return requirements as other purchases.

You can pause, skip, or cancel future subscription deliveries through your account or by contacting our support team before your next order begins processing.

Canceling your subscription does not automatically cancel an order that has already been processed or shipped.

If you'd like to switch to a different Rooted product or wellness plan, contact our team and we'll help you explore the available options.

Exchange eligibility may depend on the product and order status.

We understand that wellness needs can change.

If our current products don't feel like the right fit, you can retake the Wellness Assessment to discover updated recommendations based on your current goals and lifestyle.